Fidelity investments defines innovation as the “process of creating and
delivering
new
customer value” Innovative customer value is found at the intersection
of client needs, enterprise objectives and emerging technologies
Fidelity Investments is committed to
customer focused innovation
and leverages emerging
technologies to
create customer value. The company designs their innovation
process
holistically
and integrates many parts of the whole field of
innovation into a single overarching strategy.
Fidelity Center for Applied Technology (FCAT) is a unit of Fidelity
Investments. FCAT’s vision is to serve as Fidelity’s idea and innovation
catalyst, helping Fidelity’s employees and businesses to imagine and realize
the possibilities of emerging technologies and new ideas. FCAT also monitors
technological developments globally and applies many of emerging
technologies, including social networking, in the corporate environment to
enhance the user experience and improve business results. FCAT “Idea
Ecosystem” includes such idea sources as employees, consultants,
conferences, venture capital firms, think tanks, customers, leading
companies, interesting small companies, government, trade associations, and
academics. The FCAT Strategy Map articulates how the Center plans to deliver
business results
Innovative and truly superior
marketing and service have made another business unit Fidelity Funds the
dominant player in a business where it was once an also-run.
Commitment To Continuous Improvement
Fidelity Investments is
the
market leader because of its commitment to
continuous improvement (Kaizen).
Fidelity's commitment
to Kaizen is reflected in its
performance
management and
compensation systems. Each fall, Fidelity
companies establish business goals for the coming
business year. These goals are tiered through the
company's various divisions down to the
individual manager level. Many of these goals
are focused on improvements in existing products or
processes. Progress towards goals is evaluated
and adjusted on a monthly and quarterly basis...
