|
Quote |
Author |
Company |
|
Innovation is actually a very
simple phenomenon.
Innovation is about Love: do
what you love to do and love
your customers. |
Vadim Kotelnikov |
Innovarsity |
|
How
do we define innovation?
“Process of creating and
delivering new customer value.” |
Sean Belka |
Fidelity
Investments |
|
Carefully watch how people live,
get an intuitive sense as to
what they might want and then go
with it. Don’t do market
research. |
Akio Morita |
Sony |
|
It's customers that made Dell
great in the first place, and if
we're smart enough and quick
enough to
listen to customer needs,
we'll succeed. |
Michael
Dell |
Dell Inc. |
|
The
primary purpose of leadership is
to give your customers the
ability to do what they can't
do, but would have wanted to do
if only they knew they could
have done it. |
Daniel Burrus |
Burrus Research |
|
We
see our customers as invited
guests to a party, and we are
the hosts. It's our job every
day to make every important
aspect of the customer
experience a little bit better.
|
Jeff Bezos |
Amazon.com |
|
I
will never put my name on a
product that does not have the
best that is in me. |
John Deere |
Deere & Co. |
|
The man who will use his skill and constructive imagination to see
how
much he can give for a dollar, instead of how little he can give for a
dollar, is bound to succeed. |
Henry Ford |
Ford Motor |
|
Our
DNA is as a consumer company –
for that individual customer
who’s voting thumbs up or thumbs
down. That’s who we think about.
And we think that our job is to
take responsibility for the
complete user experience. And if
it’s not up to par, it’s our
fault, plain and simply...
More |
Steve Jobs |
Apple |
|
As we go forward, I hope we're going to
continue to use technology to make really big differences in how
people live and work. |
Sergey Brin |
Google |
|
I used to call this 'Users, Not Money.'
We believe that if we focus on
the users, the money will come.
In a truly virtual business, if
you're successful, you'll be
working at something that's so
necessary people will pay for it
in subscription form. Or you'll
have so many users that
advertisers will pay to sponsor
the site.
Google's 9 Notions of Innovation |
Marissa
Mayer |
Google |
|
We are not funs of focus groups. We don't much
care for traditional market
research either. We go to the
source. Not the "experts" inside
a company, but the actual people
who use the product or something
similar to what we're hoping to
create. It's precisely this
observation-fueled insight
that makes innovation possible.
Uncovering what comes naturally
to people. And having the
strengths to
change the
rules. |
Tom Kelley |
IDEO |
|
Excellence isn’t about meeting the
spec, it’s about setting the spec.
It defines what the consumer sees as
quality right this minute, and
tomorrow, if you’re good, you’ll
reset that expectation again |
Seth Godin |
Squidoo |
|
Competitive companies
constantly look for ways to
change every aspect of their
business. Then, when they've
found them, they make sure that
they translate those changes
into advantages customers will
appreciate and act on. |
Andrall Pearson |
Harvard Business School |
|
Learning from mistakes and
constantly improving products is
a key in all successful
companies.
Listening to
customers is a big part of that
effort. You have to study what
customers say about their
problems with your products and
stay tuned into what they want,
extrapolating from leading-edge
buyers to predict future
requirements. |
Bill Gates |
Microsoft |
|
When you give everyone a voice
and give people power, the
system usually ends up in a
really good place. So, what we
view our role as, is giving
people that power. |
Mark Zuckerberg |
Facebook |
|
Infosys
has laser focus on customers;
Infosys brings customers into
its premises, into our software
engineering and technology lab,
so that we can serve our
customers better. |
Narayna
Murthy |
Infosys |
